Escape
Legal
Delete your account
Last updated: November 2, 2026 · Escape Enterprises LLC
1. Delete in the app
- Open Escape and go to Profile → Privacy & data.
- Tap Delete my account and confirm.
- Your account is deleted right away and you're signed out on this device.
To remove just part of your data (for example, all Lucille memories or journal entries), use the per-type delete options on the same screen.
2. Request deletion without the app
Email privacy@escapeapp.ai from the address on your account, with the subject "Delete my account". We'll confirm it's you and delete the account within 30 days, then email you when it's done.
3. What gets deleted
- Your account, profile and age band.
- Check-ins, journal entries, plans, coins and progress.
- Conversations with Lucille, her memories, and your feedback.
- Health data saved by Escape. (Data in Apple Health or Health Connect stays there; manage it in those apps.)
- We ask our processors (Google Cloud, OpenAI, Anthropic, ElevenLabs) to delete what they hold for you.
4. What we may keep
- Records we must keep by law, such as safety and fraud-prevention records, for up to 3 years.
- Backups, which expire within 90 days.
- De-identified counts (for example, how many people used a feature) that can't be linked back to you.
Questions about this policy?
Write to us for anything: data access, corrections, deletion or general questions.